• Satisfaction Guarantee

    Not a fan? No problem! You can return or exchange your order within 140 days. No questions asked. Find out more about the details of our 14-day return policy by clicking here.

  • Free Shipping

    We dispatch orders within 2 days using our free trackable international shipping service. Once you have placed an order you can click here to track the status of your package's journey.

  • 24/7 customer support

    We have a dedicated support team to answer all your questions. You can email us at info@lunocare.com .

We are always there for you!

Do you have a question? Do you have a comment? Or can we help you with something else? Then you are welcome to contact us!

✉️ info@lunocare.com

Frequently asked questions

Where do you ship to?

Lunocare's main goal is to provide quick and necessary help to every German-speaking customer. That's why we deliver our products to Germany, Austria and Switzerland, with free shipping on all orders. Wherever you are, we are here to help you on your way to better health.

How long does shipping take?

We ship 24-48 hours after you place your order. And your order will be delivered in 5-8 business days! All orders come with a tracking number, insurance and loss protection.

What can I do if my order has not arrived?

If your order has not been delivered for any reason, please contact our 24/7 customer service at info@lunocare.com Our customer service representatives will immediately check the reasons for non-delivery and offer you a convenient solution to your problem - re-delivery of the item or a full refund.

How can I return my order?

Our policy lasts 30 days. Products can be returned within 30 days of receiving the shipment. To be eligible for a return, your item must be unused and in the same condition that you received it, and in its original packaging. If you would like to return an item, please contact our 24/7 customer service at info@lunocare.com . They will promptly provide you with a return address and help you resolve any issues or questions as quickly as possible.

  • To be honest, I was quite skeptical before buying it, but still decided to try this cream after a dozen other solutions. I was very satisfied, unpleasant symptoms such as burning and discomfort disappeared quite quickly.

  • I am so impressed with the selection of health and beauty products at Velanocare's! The quality is top notch and the customer service is outstanding. I recently tried the organic skincare and my skin has never felt better. Fast shipping and great prices make Lunocare my first stop.

  • I have been ordering my products from lunacare's for months now and couldn't be happier. The selection is extensive and the quality is always reliable. The website is easy to navigate and my orders arrive quickly. Highly recommended!"

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